Borrowing Materials from the Library

Q: What items can be checked out?
A: 
Anything in our "circulating collection" can be checked out. This includes, but is not limited to, books (excluding Reference books), DVDs, CDs, audiobooks, video games, software, tablet computers, computer keyboards and bicycles.

Q: What items cannot be checked out?
A: The following items can only be used in the Library: research materials (unless permission is given by a Librarian), magazines, newspapers, and materials in the Winter Park History Center's collection. Because the Winter Park History Center's hours vary, please contact the Library's Archivist at 407-623-3300, ext. 106 to make an appointment.

Q: How long can I keep the items I check out?
A: Checkout periods vary depending on the type of material.

Books, Audiobooks and CDs

3 weeks

DVDs, Video games and Software

1 week

Downloadable eBooks and Downloadable Audiobooks

1, 2 or 3 weeks – you select the checkout period when you download the item

Tablets

2 hours or 1 week

Computer keyboards

3 weeks

Bicycles

During autumn and winter: available from opening until 4:00 P.M.

During spring and summer: available from opening until 1 hour before closing

You can check a bike out by filling out this form.

Q: Is there a limit to the number of items I can check out?
A: 
Established patrons may check out a maximum of 99 items, including up to ten DVDs and three video games or pieces of software. Additionally, full-service card holders may check out up to four downloadable items from the OverDrive service.

New patrons (with the exception of Rollins reciprocal cardholders) who have only provided one proof of address when signing up for their card will temporarily have a limit of 3 items until they bring back a confirmation postcard which will be mailed by the Library to their mailing address. For full-service card holders, access to the OverDrive service will also be withheld until the postcard is returned.

Q: Can items be renewed? How? How many times?
A: A physical item can be renewed up to four times unless another patron has placed a reserve on the item. Renewal periods are for the same period of time as the original checkout (e.g., a book checked out originally for three weeks will renew for three weeks). Items can be renewed by visiting the Checkout Desk, by calling the Library at 407-623-3300, ext. 2 or by logging in to your account. Downloadable eBooks and audiobooks cannot be renewed, but if no one is waiting for them, they can be immediately checked out and downloaded again via the OverDrive service.

Q: How can I reserve items to check out?
A: Full-service card holders may place an item on reserve if the item is checked out, waiting for another patron, on order or otherwise unavailable. Requests can be made by phone or in person by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website. You may place up to ten items on reserve at a time.

  • To reserve through the website, use the catalog search tool to find the item you are looking for. When the search results come up, click on the appropriate item.
  • On the item’s main catalog page, you will see a gray box to the right of the page that says “Request Item.” After clicking this button, you may be asked to enter the barcode from your library card.
  • You will then be directed to the Request Confirmation page. Simply click the request button to complete the item reservation.

When your reserve comes in for you, you will be notified by either phone or email depending on which you have requested. You will have three days from the time an item becomes available to pick up a reserved item. You will be charged $1.00 per item that is not picked up or cancelled in three days.

Note: Each copy of an item has a link directly next to it reading “Request Copy.” This is a copy-specific reserve request and should only be used in instances in which a title is divided into volumes.

Q: How do I cancel or suspend a reserve/hold?
A: You may cancel or suspend your reserves and holds in person or by phone by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website.

To cancel or suspend through the website, visit our main page and access your account using the “My Account" button. Enter the barcode number from the back of your library card and click “Login.” From the Account Overview screen, click “Hold Requests.”

Canceling an available hold

If an item is waiting for you on hold at the Library, you have three days to cancel or pick up that hold in order to avoid incurring a $1.00 fine. Canceling a hold permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time.

  • From the “Hold Requests” screen on your account, find your hold items under “Requested items ready for pick up.”
  • Select the item you wish to cancel by clicking the check box next to it.
  • To complete the cancellation, click the gray “Cancel Request” button above the list.

Canceling a reserve

Canceling a reserve permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time.

  • From the “Hold Requests” screen on your account, find your reserve items under “Requested items not yet available.”
  • Select the item you wish to cancel by clicking the check box next to it.
  • To complete the cancellation, click the gray “Cancel Request” button at the top of the “Requested items not available” list.

Suspending a reserve

Suspending a reserve keeps your name on the reserve list and moves your name up the list normally. If your name reaches the top of the list before your “Suspend until” date, your name will be kept at the top of the list, and the item will be made available to the next person on reserve. You may only suspend items that are not yet available to you.

  • From the “Hold Requests” screen on your account, find your reserve items under “Requested items not yet available.”
  • Select the item you wish to suspend by clicking the check box next to it.
  • Using the “Suspend until” drop-down boxes, select the date after which you would like the item to be available to you.
  • Complete the process by clicking the “Change Status” button.
  • To cancel a reserve suspension, simply select the item by clicking the check box next to the item, and click the “Change Status” button.

Q: What if the Library doesn't have a book that I want?
A:
 If you are a full-service card holder and you would like a book that the Library does not own and it is less than a year old, you can fill out a “Suggest a Title” form in the Library or from our website, and we will consider it for purchase. If the book’s publication date is over a year old, ask a Librarian about borrowing the book through our InterLibrary Loan service.

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