Q: When do I have to start paying fines on late items?
A:If your items are one day late, the Library will waive the fines for that one day. We call this your "day of grace."
Q: How much are the fines?
A: Fine amounts vary depending on the type of material. Please see below for additional information:
Adult/Young Adult Books, Audiobooks and CDs
25 cents per item/day
Children’s/Tween Books, Audiobooks and CDs
10 cents per item/day
DVDs, Video games and Software
$1.00 per item/day
$1.00 (non-accruing fine)
Q: What happens if I lose an item?
A: First of all, keep looking! You have a maximum of four renewal periods as long as the item isn't on hold for another patron. Continue renewing the item on time to avoid late fees and use your maximum number of renewals to give you as much time as possible to search for the misplaced item. If you are sure an item is lost (or that it is damaged to the extent that it will have to be replaced), you will need to pay the replacement cost of the item plus an $8.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.
Q: What happens if I damage an item?
A: Bring the item to the Library. For materials with extensive damage, a staff member can immediately allow you to pay the replacement cost of the item plus an $8.00 processing fee. However, if the first staff member you speak with is unable to determine whether the item should be replaced, it will be sent to our Technical Services Department. If the department verifies that the item is a loss, a note will be placed on your account, and you will be assessed the cost of the item plus the $8.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.
Q: Why is there an $8.00 processing fee?
A: The $8.00 processing fee is assessed to help cover the cost of replacing the security chips, cases, covers and labels for damaged items, as well as the staff time required to reprocess items into the collection.
Q: What do I do if I think the Library has made a mistake in saying that I didn't return something?
A: We know this is a frustrating situation for you. We want to work with you to resolve the situation, so please call the Library right away so that staff can check the shelves for the item(s) in question. While it is true that the Library sometimes makes mistakes when checking in items, the vast majority of patrons who initially believe that they have returned an item find the item at home, work or in their car. To give yourself the most amount of time to look, please continue renewing the item on time to avoid fines. Look for the item anywhere it could possibly be such as under the seats of any vehicles in the family, under furniture and cushions, on your bookcases or in your CD/DVD players. You should also call any other libraries you use and check that the item wasn't accidentally returned to the wrong library. Once you reach your maximum number of renewals and/or you have looked in every possible location at home, work, etc., we will place the item on a "claim returned" status. That means that once a week for four weeks, a staff member will search the shelves looking for the item. After 30 days of searching, if the item has not been found, the Library will change it to a "lost" status and your account will be charged for the replacement cost of the item plus an $8.00 processing fee.
Q: I received a letter saying that if I don't pay a fine, I'll get sent to a collection agency. What do I do now?
A: Call or visit the Library as soon as possible to begin resolving the matter. If you do not resolve the matter within the time frame specified in your letter and you are sent to our collection agency, your account will be assessed a $10.00 or $20.00 collections fee (the fee is determined by the amount of outstanding charges on your account). The collections fee is in addition to the fines, fees, replacement costs, etc. that originally caused the issue and cannot be waived.